FAQs


Is Access Instant?
Yes. Once you have completed the registration process you will receive an email immediately with your log in information.  You may want to check your “junk folder” if you do not see it right away.  

Will I get a CD or manual in the mail?  
NO.  All course materials required are online.

Do I need to finish the course in one sitting?
No. The system will remember where you left off and start you there the next time you login.

Do I need to use the same computer to access the course?
No. You can access your account from any computer that has an Internet connection 24/7.

I can't get my password to work, what should I do?
1) Make sure your Caps Lock button is off, passwords are case sensitive.
2) If you have logged in before you would have been asked to change your password. If you have forgotten your new password simply click on the "Forget my Password?" link on the student login page and your account info will be emailed to the email address you used when you first signed on.
3) If you are still unable to log in please contact us using the live chat and someone will be happy to assist you.

Are there bulk rates?
Yes. Please see our bulk rates and please feel free to contacts us for more information about our bulk rates.    

How long do I have to finish the course(s) that I have enrolled in?
There is no expiry to access the course(s) until completion.

Can I fail the course?
No.  The course is set up as a self paced training course. Each unit has a testing component which requires you to get a percentage of the test questions correct. If you do not achieve the percentage, you will be asked to review the unit again and then you can re-challenge the unit test. You cannot move onto a new unit until you have successful completed the unit test. There is no limit to the number of challenges to each unit test.